Keep your employees and customers safe.
Eliminate physical queues, lineups, and waiting lists everywhere in your casino.
Customers add themselves to the list by texting in a codeword - or your staff adds them with a tablet or PC. Customers are called via SMS and/or by digital signage.
Parties are added via SMS codeword or at the hostess station including party size. Hostess manages queue via dashboard. Parties called via SMS - no more buzzers!
Different service needs can have different queues. Customers can select which service they need, and can be called up via SMS, email, display, or callout when staff is ready.
Full-featured Valet System. Options include license plate recognition, integration with Patron System for message personalization, and SMS messaging to call for the car.
The most basic form of Queue Manager for all of your business needs. Remove all traditional lineups by assigning unique numbers to your waiting customers. Each patron can sign up to your queue directly from their phone and receive an instant confirmation message. Once it’s their turn, you can call out their number, pull up a display, or text them directly.
No more dirty, unreliable buzzers!
Enhance your restaurant seating experience and avoid crowding in the waiting area. With Queue Manager, customers can join your waitlist remotely via SMS.
Upon joining the waitlist, they will instantly receive a confirmation message (they can wait in their car or at a gaming machine until called in by a Queue Manager SMS Text message).
Patrons running late to dinner? They can easily text in to add 15 minutes or more to their wait. All of these features can be managed directly at your host stand with a computer or tablet.
Create virtual queues for all of your customer service needs. Queue Manager allows you to create customized waitlists in all of your customer service areas.
You can even create split queues where, for example, direct mail offer redemption and new club signups are handled by separate queues.
Customers can view your offerings and select which queue they would like to join via SMS. Upon joining, they will receive an estimated service time based on their position in your queue. Once your representatives are ready, they can notify their next customers instantly through SMS, email, or automated displays.
Automate your valet parking system and avoid crowded valet waiting areas and lines. Allow customers to drop off and pick up their vehicles with minimal contact points.
Queue Manager’s optional license plate reader module can input license plate, make, and model into the system from a simple mobile phone photo! VIP guests can be recognized for VIP treatment (eg: Platinum club level players, etc.).
Notify your customers instantly via SMS when their vehicles are ready for pickup
Easily keep track of your casino guests using Queue Manager counters. Our counters are unlimited and synced through PlayerIQ. Multiple counter syncing allows you to efficiently and accurately manage multiple entrances.
Every time your employees click, our counter will instantly increase / decrease and update on all active counters. Queue Manager's counters work in sync with your Queues to help you manage your occupancy load.
Easily deploy Queue Manager on any existing mobile device. Strategy9 can provide ruggedized mobile devices if you need them.
Send personalized messages to all of your guests using Queue Manager’s new SMS messaging feature. You can view the last fifty messages from each guest and send updates and responses instantly.
Easily receive automatic notifications when guests send you questions and feedback. Queue Manager messaging provides a personalized customer service experience at the click of a button.
Display your current occupancy counts directly within Queue Manager. Our counter displays work on tablets, computers, televisions, and any other screen you would like to display from. Show your commitment to guest and employee health and wellbeing during COVID-19 by allowing them to view live occupancy counts through Queue Manager.
Have your patrons join your queue via a fully customizable form that is easily accessible from their smart phone. Patrons text in a codeword or scan a QR code. They will instantly be linked to a custom online form.
Upon submission they will receive an SMS thank-you message and will be placed in the queue. All information is immediately available within Queue Manager.
Customizable questions help you stay on top of potential warning signs to keep you and your employees safe.
This feature allows employees to answer pre-screening health questions prior to coming into work, saving time and maintaining compliance.
Gain access to all Queue Manager™ Features on your PlayerIQ® Dashboard
We've been building great marketing software systems for casinos since 2000! We've worked with wonderful people all around the world. Here's what a few have said about Strategy9 over the years:
We've been fortunate to have been working with Strategy9 - and Andrew - since 2003. We've loved their slot tournament system, their SwipeIQ kiosk system, their EmailIQ email and SMS marketing system, and their intelligent and actionable database analytics. They've handled our direct mail program... they even created our website. But mostly it is their undeniable committment to excellence that we admire, and is part of what makes them so special.
When the COVID crisis began, Strategy9 jumped into action and helped us send important updates to team members and stakeholders via SMS and email.
Their SMS and EmailIQ systems allowed us to easily connect with our team members during this uncertain time, and their BI/reporting capabilities allowed us to respond to team member questions quickly.
Our development experience with Strategy9 has been fantastic - their team has an extremely in-depth knowledge of the product and has been exceptional in supporting outside of the initial installation. Strategy9 has adapted to our every need, and have provided excellent technical support. Very professional organization that took those extra steps to ensure that the STMS installation was completed to our satisfaction. I cannot recommend them more highly.
Our Queue Manager gives your casino the ability to effectivley eliminate lines, reduce congestion, and help protect your staff and your customers by easily allowing social distancing in places where you used to have lineups. At your player's desk. At your restaurants. At valet. At the taxi stand. Even at the cage. Anywhere you used to see lineups, you can use PlayerIQ's Queue Manager to reduce lineups and congestion. Plus, your customers don't have to leave a gaming position to get into a queue!Learn More!