Introducing Queue Manager for PlayerIQ®

Keep your employees and customers safe.
Eliminate physical queues, lineups, and waiting lists everywhere in your casino.

Queue Manager is flexible, full of features, and easy to use

Simple Take-A-Number style

Customers add themselves to the list by texting in a codeword - or your staff adds them with a tablet or PC. Customers are called via SMS and/or by digital signage.

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Restaurant Waiting List

Parties are added via SMS codeword or at the hostess station including party size. Hostess manages queue via dashboard. Parties called via SMS - no more buzzers!

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Customer Service Queues

Different service needs can have different queues. Customers can select which service they need, and can be called up via SMS, email, display, or callout when staff is ready.

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Queue Manager Features

Simple Take-a-Number

Use for any Waitlists, from Reception to Player’s Services

The most basic form of Queue Manager for all of your business needs. Remove all traditional lineups by assigning unique numbers to your waiting customers. Each patron can sign up to your queue directly from their phone and receive an instant confirmation message. Once it’s their turn, you can call out their number, pull up a display, or text them directly.



Restaurant Waiting Lists

Cut Down on Wait Times

No more dirty, unreliable buzzers!

Enhance your restaurant seating experience and avoid crowding in the waiting area. With Queue Manager, customers can join your waitlist remotely via SMS.

Upon joining the waitlist, they will instantly receive a confirmation message (they can wait in their car or at a gaming machine until called in by a Queue Manager SMS Text message).

Patrons running late to dinner? They can easily text in to add 15 minutes or more to their wait. All of these features can be managed directly at your host stand with a computer or tablet.

Customer Service Queues

Contact Queue Members via SMS, Email, Display, or Callout

Create virtual queues for all of your customer service needs. Queue Manager allows you to create customized waitlists in all of your customer service areas.

You can even create split queues where, for example, direct mail offer redemption and new club signups are handled by separate queues.

Customers can view your offerings and select which queue they would like to join via SMS. Upon joining, they will receive an estimated service time based on their position in your queue. Once your representatives are ready, they can notify their next customers instantly through SMS, email, or automated displays.



Simplifying Job Fairs

Manage every step of running a job fair

Queue Manager can automate the different stages of the candidate engagement process. The different steps of the process - arrival, pre-test, screening, interviewing, testing, approval - can me organized through a simple to manage dashboard that helps ease communication with candidates.

With our accessible interface, custom messages and workflows can be defined to help easily move candidates from arrival all the way through hiring. Each step in the process is clearly defined on screen so both internal managers and external candidates are both clear on where they are in the process.


Connected Counters

Keep track of your occupancy limits during the pandemic

Easily keep track of your casino guests using Queue Manager counters. Our counters are unlimited and synced through PlayerIQ. Multiple counter syncing allows you to efficiently and accurately manage multiple entrances.

Every time your employees click, our counter will instantly increase / decrease and update on all active counters. Queue Manager's counters work in sync with your Queues to help you manage your occupancy load.

Easily deploy Queue Manager on any existing mobile device. Strategy9 can provide ruggedized mobile devices if you need them.

Two-Way Communication

Send personalized messages to all of your guests using Queue Manager’s new SMS messaging feature. You can view the last fifty messages from each guest and send updates and responses instantly.

Easily receive automatic notifications when guests send you questions and feedback. Queue Manager messaging provides a personalized customer service experience at the click of a button.



Branded Counter Displays

Display your current occupancy counts directly within Queue Manager. Our counter displays work on tablets, computers, televisions, and any other screen you would like to display from. Show your commitment to guest and employee health and wellbeing during COVID-19 by allowing them to view live occupancy counts through Queue Manager.

Form-Based Queues

Have your patrons join your queue via a fully customizable form that is easily accessible from their smart phone. Patrons text in a codeword or scan a QR code. They will instantly be linked to a custom online form.

Upon submission they will receive an SMS thank-you message and will be placed in the queue. All information is immediately available within Queue Manager.



COVID-19 Questionnaire

Keep up with your employees with a daily COVID-19 questionnaire

Customizable questions help you stay on top of potential warning signs to keep you and your employees safe.

This feature allows employees to answer pre-screening health questions prior to coming into work, saving time and maintaining compliance.

All in One PlayerIQ Module

Gain access to all Queue Manager Features on your PlayerIQ® Dashboard

  • ○ Allow customers to wait in line virtually
  • ○ Use for any waitlists, from reception to player’s services
Restaurant Waiting Lists
  • ○ Enhance your restaurant seating experience and cut down on wait times
  • ○ Allow customers to request additional time to be seated
  • ○ Give customers an estimated seating time upon joining
Customer Service Queues
  • ○ Create virtual queues for all of your customer service needs
  • ○ Contact queue members via SMS, email, display, or callout when it’s their turn

What a few of our clients say

We've been building great marketing software systems for casinos since 2000! We've worked with wonderful people all around the world. Here's what a few have said about Strategy9 over the years:

We've been fortunate to have been working with Strategy9 - and Andrew - since 2003. We've loved their slot tournament system, their SwipeIQ kiosk system, their EmailIQ email and SMS marketing system, and their intelligent and actionable database analytics. They've handled our direct mail program... they even created our website. But mostly it is their undeniable committment to excellence that we admire, and is part of what makes them so special.

Ugo Gagliardi
President, Royal Beach Casino, St. Kitts & Nevis

When the COVID crisis began, Strategy9 jumped into action and helped us send important updates to team members and stakeholders via SMS and email.

Their SMS and EmailIQ systems allowed us to easily connect with our team members during this uncertain time, and their BI/reporting capabilities allowed us to respond to team member questions quickly.

Maverick Gaming
Seattle, WA

Our development experience with Strategy9 has been fantastic - their team has an extremely in-depth knowledge of the product and has been exceptional in supporting outside of the initial installation. Strategy9 has adapted to our every need, and have provided excellent technical support. Very professional organization that took those extra steps to ensure that the STMS installation was completed to our satisfaction. I cannot recommend them more highly.

Todd Miller
Director of IT - Gulfstream Park Racing & Casino, Hallandale FL

Ready for a demonstration?

Let's get the conversation started. We can quickly schedule a phone call or web demonstration for you and your team where we can show you all PlayerIQ can do for you.

Email Strategy9 Sales Now BOOK A DEMO

Have you seen our Queue Manager?

Our Queue Manager gives your casino the ability to effectivley eliminate lines, reduce congestion, and help protect your staff and your customers by easily allowing social distancing in places where you used to have lineups. At your player's desk. At your restaurants. At valet. At the taxi stand. Even at the cage. Anywhere you used to see lineups, you can use PlayerIQ's Queue Manager to reduce lineups and congestion. Plus, your customers don't have to leave a gaming position to get into a queue!

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