Reference material for casino and hospitality operators. Written from systems we actually run, at properties that actually exist, and sourced where a claim needs sourcing.
Where Mailchimp, Klaviyo, Constant Contact, SendGrid, Brevo, AWeber and the rest genuinely stand on gambling senders — each entry sourced to that vendor’s own published acceptable use policy, with the date it was last verified.
Re-verified quarterly.
Station maps, the no-show problem, why licensing is always the bottleneck, what TCPA requires if you text candidates, and the tribal-office and gaming- licensing steps that generic hiring-event advice never mentions.
What WAC 230-03-200 actually defines as gambling equipment, why a determination attaches to a version number rather than a product, why a state determination is not tribal clearance, and the separate WAC 230-15-520 approval — granted to your card room, not to your vendor — that almost everyone assumes comes bundled with the software.
Two spouses, one email address, two players club accounts with two different offers: an email-keyed system cannot even hold both of them. Why PlayerID, issued once to one person and already on every rated play, comp, tier and exclusion, is the only key that works for a casino, what goes wrong when the key is an address, and what to ask a vendor.